Coronavirus (COVID-19) Patient Update

18.Mar.20 | Physiotherapy

Telehealth Appointments

Physiosports are set up to continue to provide physiotherapy care through our Physitrack software via video conferencing. This portal is encrypted and secure and allows the practitioner to complete an effective consultation without the need for you to come into the clinic.

As you know, Physiosports believes that education and exercise are the key components of all injury management and fortunately both of these treatments can be delivered effectively via a Telehealth appointment. The software allows us to share our desktop with you via live streaming including exercise videos and educational information to help teach you your exercises and implement your rehab and training plan. 

We understand that many of you may not have access to exercise equipment at home; this should not be an issue as we have access to over thousands videos of exercises using body weight and apparatus found in every home. If you do require equipment (theraband, spikey balls, foam rollers) to complete your program we will happily post them out to you.

To have a Telehealth appointment all you need to do is call reception and book to see your preferred practitioner letting them know you would like a Telehealth appointment. This appointment can take place from your phone or tablet. You will then need to download the free Physiapp for your device from the Apple or Android store. Reception will then email you an access code to login to the app. This code securely links your account with our patient management software at the clinic. To attend your appointment all you have to do is have your app open on the device and wait for the call.

At this stage, Telehealth appointments are not covered under private health insurance rebates. We have decided to waive the gap between the consultation cost and your normal rebate amount to ensure that you are not out of pocket. We hope that this issue is resolved by your insurance companies quickly and will keep you posted.

Home Visits

Home visits from our Physiotherapy and Podiatry team will be available immediately for all of our “at risk” patients. Unfortunately, not all treatment can be delivered via Telehealth video-conferencing and there are some members of our community that will find the technology too hard to grasp. While we recognise that we cannot reduce all risk to our staff and patients, we believe that this is the safest solution to ensure that patients continue to get the care that they need throughout this period of social distancing.

These sessions will not incur any additional charges and will be billed at the patient’s normal consult rate. Our practitioners will take every available precaution and will bring all of the required equipment for the consult.

Call us on 9596 9110 if you requre any additional information.