FAQ

How do I make an appointment? To make an appointment please contact our reception on 9596 9110 and they will help you find a time with your practitioner of choice, or with the most appropriate practitioner for your requirements.

Do I need a referral? A referral is not necessary unless you are claiming your treatment through a compensable body (DVA, Workcover, TAC or Medicare EPC). If you have any queries regarding claiming your treatment please contact reception on 9596 9110.

How do I pay? Payment is required on the day of service. Payment can be made with debit card, cash or credit card (Visa & Mastercard). Depending on your private health insurance, we have the facility to offer you ‘on-the-spot’ rebate claiming if you bring in your private health insurance card on the day of treatment.

Are rebates available? Rebates are available on all our services through your private health insurance, however entitlements of rebates are dependent on an individual’s private health cover and chosen extras packages. If you bring your private health insurance card to your appointment, ‘on-the-spot’ claiming is possible for most funds using the HICAPS system. If your insurance company is not registered we will supply you with a receipt to claim your rebate back. Please be aware that rebate amounts vary between insurance companies and we recommend that you contact your insurer for more information regarding your rebate.

How long is an appointment? Most appointments at Physiosports are either 30 minutes or 1 hour long; we feel that this time is necessary to accurately assess, treat and educate you about your injury and recovery. Appointment times will vary depending on the therapist that you are seeing. In general our physiotherapy, rehabilitation and podiatry appointments are 30 minutes in duration. If you have multiple injuries to be assessed or have a complicated injury history then an hour session may be required (this can be discussed with your therapist). Massage appointments are generally for 60 minutes (but 30 and 90 minute appointments are available upon request).

Do you manipulate? While physiotherapists are trained to manipulate or ‘crack’ joints, it is a treatment option that we do not regularly need to employ and is utilised only if deemed completely necessary (there are often numerous other treatments that will achieve the same results). Manipulation techniques will not be performed without your prior consent.

How many treatments will I need? The number of treatments required for an injury will vary greatly from patient to patient. Some people require only one treatment while others need a more intensive and supervised program over a period of months. There are multiple factors that can influence your recovery. At Physiosports our aim is to not only supply you with the treatment but also the tools to help you self manage to make an optimal recovery.

Is it ok if I am not an athlete? Of course. While all our team are experienced in working with high level athletes, the majority of the work we do is with the general population. So whether you want to walk, run, ride or just live life to the fullest, at Physiosports we can help.

Cancellation policy? We require notification of cancellation on the day prior to your scheduled appointment, otherwise a cancellation fee will be incurred. We realise that appointments made well in advance can be difficult to remember, so to help you from forgetting we send an SMS reminder to your mobile the day before your appointment.

What should I bring/wear? As part of our assessment or treatment we often need to see the body area in question. Athletic shorts for lower limb and pelvic injuries, and singlets for shoulder and neck problems, are a great idea. For podiatry assessments you will need your main activity shoes ie. runners, work, golf. For bike set-up your shoes and bike shorts/bib.